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Customer Experience Necessary to Capture Benefits of Downstream Value Chain
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Abuja, Nigeria; February, 2020 – Chief Executive Officer (CEO) of OVH Energy Marketing, a licensee of the Oando retail brand, Mr. Huub Stokman has called on players in the downstream sector to make improvements in customer experience, safety and operational standards if the full benefits of the downstream value chain are to be maximized.
Mr. Stokman made this call during a presentation at the just concluded Nigeria International Petroleum Summit (NIPS) in Abuja. His presentation which was titled “Sustaining Industry Momentum on Downstream: what new strategies, tactics and innovative partnership” x-rayed the key risks/challenges plaguing the downstream industry and the key levers to drive growth.
According to Mr. Stokman, the challenges with the industry range from having multiple regulatory bodies to failure of corporate governance, title ownership verification, insecurity, environment pollution, vandalism, product supply disruption, unchanging trade margins, infrastructure deficit, skills and technology gap amongst others. Critical among these challenges according to Stokman is the gap that still exists in delivering customer experience and satisfaction.
In his words, “Despite being a mature customer facing industry, research indicates that the public doesn’t perceive most players as customer-centric. The downstream business is all about the customers; consistently providing them trusted petroleum products and services, whilst operating at the highest safety and operational standards. It is imperative therefore that players in this sector strive to meet customer needs through continuous technology driven investment and innovation”.
He continued “indeed, refining is a necessary catalyst for growth and for a much needed shift from import driven supply to self-sufficiency. However, if Nigeria wants to capture the full benefits of the downstream value chain after the enhanced refining capacity comes on-stream, the other downstream sectors need to use this short time window to make improvements in customer experience and safety and operational standards; driven by technology. This will only be possible through major investments which are not feasible at current margins”.
Meanwhile, OVH Energy Marketing emerged winner of the Downstream Company of the Year and Midstream Company of the Year awards at the opening ceremony of the Nigeria Petroleum Summit. Commenting on this, Chief Operating Officer, OVH Energy, Mumuni Dagazau, said, “the awards reflect our consistency in providing and delivering solutions to improve the sector and satisfy our customers across the value chain. Our pledge is to continue to innovate and to deliver higher fuel standards and product quality”.
The Nigeria Petroleum International Summit (NIPS) is Nigeria’s official petroleum event designed as a meeting place for the oil and gas industry to introduce new technologies and share ideas that will lead to the development of new strategies; whilst providing a networking platform for decision makers in both public and private sectors.
About OVH Energy Marketing
OVH Energy Marketing is the marketer of choice providing trusted petroleum products and services in Nigeria with expertise in jetty and terminaling services as well as the marketing and distribution of refined petroleum products for retail, commercial and industrial purposes.
Head, Corporate Communications, OVH Energy
OVH Energy delights Customer with Toyota Yaris as Grand Prize to conclude its Oleum Awoof Promo
Nigeria – October 7, 2019: OVH Energy
Marketing Ltd, licensee of the Oando retail brand and Nigeria’s leading
provider of trusted petroleum products and services, has concluded its
promotional campaign with a grand finale. The campaign, tagged ‘Oando Oleum Awoof!’, was launched in
May as part of the company’s efforts to reward its loyal lubricant customers.
The grand finale which took place at the Oando Service Station, Marina, Lagos
had over 1,000 lubricant customers in attendance, including the chairmen of
the Nigerian Automobile
Technicians Association (NATA) and the Motor Mechanics and Technicians
Association of Nigeria (MOMTAN)
The grand finale featured five raffle draws and presented an
opportunity for customers to win amazing prizes such as toolboxes, generators,
televisions, motorcycles, tricycles, many consolation prizes and a brand new
Toyota Yaris as grand prize. In addition to the raffle draws, customers present
benefited from educational talks in choosing the right oils for their vehicle
types. The event also had in attendances graduates of the Oleum Academy who are
now experts skilled in car diagnosis and repairs.
Speaking at the event on the initiative, Huub Stokman, Chief Executive
Officer, OVH Energy reiterated that the campaign was not just to create
awareness about Oleum Lubricants, but more importantly to reward loyal
customers: “We launched this promotional campaign to appreciate our customers
for making Oando Oleum Lubricants an essential part of their automobile maintenance
in the country. We are indeed excited
that this grand finale coincides with the 2019 customer service week themed “The
Magic of Service”. Our grand finale promo surely elicits the desired magical experiences
for our customers and we are indeed proud of this initiative.
Mrs. Lillian Ikokwu in her response said that “since the
commencement of the promo in May, we have held 10 raffle draws in Lagos,
Ibadan, Abuja, Port Harcourt, Aba, Ilorin, Kaduna, Kano at select Oando retail
stations and have rewarded over 50,000 customers with gifts such as generators,
televisions, tricycles, motorcycles and much more. We always want our customers
to understand that beyond sales, we care about them, the condition of their automobiles
and their overall safety”.
“We sincerely appreciate the support, guidance and direction of
the National Lottery Regulatory Commission, the Consumer Protection Council and
the Lagos State Lottery Board in achieving a very transparent raffle event, she
Winner of the grand prize, Mr. Onyedikachi Ezeani , a 33 year old trader said “when I
received the call that I had won a brand new Toyota Yaris, I didn’t believe the
caller. Even after they told me the details of how and when to receive my gift,
I still didn’t believe it. I rushed to the Oando station where I bought the
lubricant to meet with the dealer who confirmed to me again it was true that I
won. I am still in shock. I don’t even know how to respond to this. But I am
really grateful to God and to OVH Energy for making this happen, for rewarding
me with this brand new Toyota Yaris.”
OVH Energy is committed to shaping industry
standards by providing trusted petroleum products and services in Nigeria. Its Oleum
range of high quality lubricants is formulated to the highest specifications to
meet all modern engine requirements; guaranteeing maximum engine protection,
increased fuel efficiency and optimal engine performance.
Energy Marketing is the marketer of choice providing trusted petroleum products
and services in Nigeria with expertise in jetty and terminaling services as
well as the marketing and distribution of refined petroleum products for
retail, commercial and industrial purposes.
About OVH Oleum Lubricants
Oleum is a range of high quality lubricants blended
for petrol and diesel automobile engines. Oleum is formulated to the highest
specifications to meet all modern engine requirements – it guarantees maximum
engine protection (by cleansing and preventing corrosion), increases fuel
efficiency and optimizes engine performance.
SYN – made for advanced
petrol and diesel engines from 2010 till date
SL – made for both petrol
and diesel engines from 2001 - 2009
XL – made for both petrol
and diesel engines from 1994 - 2000
OVH Energy Upgrades Model Primary School, ONNE In Partnership With OANDO Foundation
Lagos, Nigeria – October 10,
2019 – OVH
Energy, Nigeria’s leading downstream marketing Company and licensee of the
Oando retail brand has partnered with the Oando Foundation in the global push
for quality education. These organizations recently embarked on the upgrade of
a Model Primary School in Onne, Port-Harcourt, Rivers State, which is a
beneficiary school under the Oando Adopt-A-School Program and is within OVH
Energy’s host community.
partnership comes on the heels of OVH Energy’s efforts to foster the United
Nation’s Sustainable Development Goal Four (4) on Basic Education, aimed at
holistic improvement of public primary schools to improve access to qualitative
education and impact positively on learning outcomes while reinforcing the
Company’s commitment to improving access to basic education.
about the initiative, Chief Executive Officer, OVH Energy Marketing Ltd., Huub
Stokman, reiterated OVH Energy’s commitment to enabling a serene and conducive
learning environment in its host communities. He said, “Education is a basic
requirement for every child and the primary level is especially important as it
lays the foundation for growth that is why we decided to embark on this project
alongside Oando Foundation. This initiative brings us closer to our aim of
delivering social value, building cordial and sustainable relationships within
our areas of business operations.
are thankful to Oando Foundation for the opportunity to leverage its platform
and pedigree as an independent charity with a mission to improve the quality of
teaching and learning in Nigerian public primary schools. We hope to continue
more of these initiatives, confident that together with the government and
other corporates, quality education will be achievable in Nigeria”, Stokman
Head of Oando Foundation, Mrs. Adegoke said the Foundation leverages strategic
partnerships with various local/international organizations to mobilize resources
to its adopted school communities.
reiterated the Foundation’s commitment to providing a conducive learning
environment for every child. “Model Primary School, Onne is a beneficiary of
the Foundation’s Adopt-a-school initiative which is ultimately aimed at
improving learning outcomes. Since adoption in 2008, we have renovated of a
block of six classrooms, supplied teaching and learning materials, strengthened
capacity of 15 in-school teachers on innovative teaching methods, awarded
scholarship to 16 pupils, 7 of which have graduated from secondary school, and strengthened
the capacity of Education Management Information System (EMIS) officials from
Rivers State Universal Basic Education Board (SUBEB) and Ekara Onne Local
Government on data management for quality education delivery.
utilize an integrated approach to school improvement which is exactly what we
have done with this school”. She said that Oando Foundation partnered with OVH
Energy to upgrade the school and has been equipped with several new units of
furniture for pupils and teachers, provision of teaching and learning
materials, renovation of a block of classroom and general repairs”.
further stated that to provide infrastructural upgrade and donate furniture for
both pupils and teachers is a testament of the Foundation’s obligation as an
SDG 4 (Basic Education) champion. “OVH Energy had supported our work through the
years and we believe that partnership is key to scaling education in Nigeria
and we request all stakeholders - Government, businesses, communities and
innovators to join us to transform lives through education”, she added.
its primary mandate to support the Nigerian Government in achieving the
Sustainable Development Goal 4 through its Adopt-A-School Initiative (AASI) -
aimed at holistic improvement of public primary schools, Oando Foundation is
also committed to building strategic partnerships that will address critical
barriers to basic education attainment in its adopted school communities; thus
deepening the scale and impact of our interventions at the community level.
upgrade of the primary school commenced following a needs assessment conducted
by OVH Energy in June 2019 in conjunction with other critical stakeholders
including the school’s management, Onne Community Development Committee, Onne
Council of Chiefs and representatives of the Rivers State Ministry of Education
Primary School Board Inspectorate. OVH Energy has in the past as part of its
educational corporate social responsibility initiatives awarded scholarship to
14 under graduate students in 5 host communities in Lagos and Rivers States.
Notes to Editors
About OVH Energy
OVH Energy Marketing is
Nigeria’s leading indigenous oil marketing retailer, formerly known as Oando
Marketing Limited, OVH Energy is proud to continue offering its customers
sustainable high quality products and services including supply reliability,
technical expertise and unmatched customer services nationwide and across the
For more information about OVH
Energy, backgrounders and photos, please visit www.ovhenergy.com
Modupe Thani: MThani@ovhenergy.com +234
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